Terms & Conditions


Please read these terms and conditions carefully before using our, ("Pipers Honey", "we" or "us") website "www.pipershoney.com" or ("Website"). Using this Website indicates that you, the customer ("you" or "your") accept these terms and conditions of use. If you do not agree with anything written in these terms please do not use this Website.

We reserve the right to modify these terms and conditions without notice and we recommend that you should view them each time you visit our Website. Your use of this Website signifies your agreement to these terms and conditions. They constitute a contract between you and us governing your use of this Website. If you are a consumer your statutory rights are not affected by this agreement. We make every effort to ensure that accurate up-to-date information is used on this site but make no warranties as to the accuracy of such information.

This site is controlled and operated by Pipers Honey from its offices in England in the United Kingdom. Those who choose to access this site from other locations do so at their own risk. Pipers Honey makes no representations or warranties of any kind with respect to this site or its contents. Pipers Honey is providing this site on an "as is" basis and disclaims all warranties including warranties of merchantability or fitness for a particular use.

The Internet is an unstable medium and we do not guarantee uninterrupted or error-free service and accept no responsibility in respect of such interruptions or errors.

How To Place An Order

We hope you find ordering with us easy: just follow the online instructions. If you need help, please phone 01730 - 268777 (Monday to Friday 08:30 to 16:30).


All prices are quoted in Pounds Sterling (£) and include UK sales tax (VAT) at the current rate in force, where applicable.

We reserve the right to amend the pricing without prior notice. Prices in your order request are confirmed when we send you an order confirmation e-mail.


Goods will usually be dispatched with 2 working days of receipt of order and delivery will be within 3 to 5 working days after dispatch. We will email you when your order is dispatched but we are not liable for any delays outside of our control.

Delivery Costs

Free delivery is provided on all orders over £30 (not including VAT). A small delivery charge of £3.50 will be charged on orders less than £30 (not including VAT).

Payment Process

We accept payment by secure Visa, MasterCard, Maestro and Solo via the PaymentSense secure payment system. We regret we cannot accept payment by cheque or cash.

Please do not send any payment details to us by email as we cannot take responsibility or guarantee the security of any data sent by email. We will not be liable to you for any losses caused as a result of unauthorised access outside our control to the personal and transactional information you provide us when placing an order.

When you reach the final billing page please check all the order details and personal information are accurate and correct. Once satisfied you will press 'Proceed' to confirm order request, we will then immediately contact your bank/card issuer for authorisation to take payment from your account. If the payment is authorised, your card issuer will hold this value in expectance of a charge from us shortly.

We will require you to fill in some personal information in order to process your request. Please read our Privacy Policy for more information regarding our data handling policy. Please make sure all the required personal information given by you is sufficient and accurate in case we need to contact you and so we are able to successfully dispatch your goods.

Order Confirmation

We will automatically send an order confirmation e-mail notifying the details of your order, you may wish to print or save the confirmation e-mail for your future reference. Receipt of your credit card details and debit of payments does not constitute our acceptance of your order. All orders for goods are accepted only once we send a delivery confirmation e-mail informing you that the goods have been dispatched.

Although we aim to keep stock information up-to-date on the Website, we still accept orders subject to availability. Where items have unexpectedly sold out or cannot for some reason be delivered we will contact you by e-mail or telephone to inform you of this. You will have the choice to select an alternative item equivalent in price or you can take the opportunity to cancel all or part of your order. If for any reason we are unable to contact you on the personal details supplied by you, we will cancel and refund you this part of the order and process and dispatch the rest as usual.


Colour appearance on this website will vary on different consoles and a slight variation is inevitable, therefore, colours of the products on this website should be taken as a guide only and not exact.

International Delivery

We do not currently offer international delivery options.

Our Cancellation and Returns Policy

Due to health and hygiene requirements and in the best interest of all our customers, we regret that we are unable to exchange or accept return of edible goods opened or unopened. The only exception is where goods are faulty.

You may return any non-edible product to us within 7 working days of receiving the order. Please advise us as soon as possible within this period which products you are returning and quote your order number. Please return goods with the original packaging.

Unless the goods being returned are faulty or unsuitable substitutions, you must cover the cost of returning the goods to us. We will refund you the cost of any goods you wish to return (excluding original delivery charge).

You must take reasonable care to ensure that any goods being returned are received by Pipers Honey and are not damaged in transit. Should you fail to do this, or send them at our cost, you will be charged with the cost of the return. You are advised to obtain a proof of posting with whichever carrier you choose.

Pipers Honey will cover the cost of any faulty goods being returned within 28 days of delivery.

Your order cannot be changed online once you choose the submit option. However, if you contact us sales@pipershoney.com or by calling 01730 268777 before the order has been dispatched, we will do everything we can to make any necessary changes.

A refund will be provided within 28 days of the date of cancellation.

This cancellation and Returns policy does not affect your statutory rights. UK law is applicable.

Damaged or Incorrect Goods

In the unlikely event that your products arrive damaged, please notify us within 24 hours and we will arrange either a replacement or a refund.

Copyright & Trademarks

All rights reserved.

The images, text, icons, animation and other contents or arrangements of this Website in whatever format belong to Pipers Honey or the original creator of the material.

By using the Website you agree to respect our intellectual property rights. Copying, republication, redistribution, retransmission or commercial exploitation of the contents of this Website is strictly prohibited without our express written consent. You may, however, copy material that is needed solely for the purpose of helping you place an order with us, and for this purpose only.


Links to other websites: our website may contain links to other websites of interest. However, once you have used a link to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting other sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Governing Law

Any claim or cause of action may only be brought in England and you agree to submit it to the exclusive personal jurisdiction of such courts. You agree to waive any objection and submit to the jurisdiction of the English Courts in the United Kingdom, as we do.


If you have any further queries regarding our terms and conditions please do not hesitate to e-mail us on sales@pipershoney.com or by writing to...

Pipers Honey
GU32 1DP

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